Junior Quality Complaint Officer
Etac GmbH (Job via XING.com)
📍 Arnoldstein
📑 Unbefristeter Vertrag
⏱️ Vollzeit
📐 Ingenieurwesen & Technik
💼 Entry
Branche
Medizintechnik
Aufgaben
- Act as primary point of contact for customer complaints related to medical devices; assess, document and manage each case through to closure
- Coordinate complaint investigations with R&D, Production, Quality & Regulatory Affairs and Customer Service
- Process, investigate and close complaints within established timelines
- Maintain accurate complaint records in the quality management system ensuring traceability and regulatory compliance
- Document investigation findings, conclusions and root cause analyses in a clear and structured manner
- Identify complaint trends and contribute to Post Market Surveillance activities
- Support risk assessments, CAPA activities, vigilance reporting and continuous improvement initiatives arising from complaint investigations
- Regular interaction with distributors, service partners and customers to gather information and provide updates
Hard skills
- Technical diploma or degree in a technical or scientific discipline
- 1–2 years experience within Quality Assurance, Technical Support, Regulatory Affairs or similar
- Experience conducting technical investigations, problem-solving and root cause analysis
- Professional proficiency in English (minimum B2); Italian an advantage
- Experience within medical devices or regulated manufacturing is an advantage
- Analytical, detail-oriented and highly organized; ability to work independently and cross-functionally
- Strong communication skills and structured approach to documentation and record management
- Motivated by product safety, compliance and customer satisfaction
Benefits
- Purpose-driven company where your work has real impact
- Opportunities to learn and grow within Quality and the medical device industry
- A healthy work-life balance
- Culture focused on innovation, integrity and customer value