Laboratory Customer Support Supervisor (m/f/d)
IDEXX Laboratories, Inc. (Job via XING.com)
📍 Kornwestheim
💰 59.000–60.000 € brutto/Jahr
📑 Unbefristeter Vertrag
⏱️ Vollzeit
📣 Vertrieb & Kundenservice
💼 Professional
Branche
Medizintechnik
Aufgaben
- Lead and support a team of ~15 employees; continuously seek opportunities to improve operations (people, processes, technology).
- Coordinate day-to-day operations and ensure project goals are met.
- Develop and mentor team through onboarding, open communication, training, development opportunities and performance management.
- Monitor, analyze and optimize relevant Key Performance Indicators (KPIs).
- Build and maintain employee morale and motivation; ensure team is appropriately staffed with required competencies.
- Maintain close cooperation with other departments, especially commercial leaders; collaborate with Support Leaders from other countries and participate in EMEA-wide process alignment.
- Ensure compliance with German labor laws together with internal departments, applying foundational understanding to guide decisions and processes.
Hard skills
- 2+ years' experience in a customer-centric environment, including management and leadership experience.
- Demonstrated skills in leadership, performance coaching, problem-solving, strategic thinking, planning and delegating.
- Proven capability to collaborate with all levels of the organization.
- Analytical and strategic thinking skills.
- Excellent verbal and written communication skills; strong interpersonal/communication skills.
- High resilience, flexibility and situational adaptability.
- Strong organizational skills, especially in a multitasking environment.
- Fluent in German and English (written and verbal); proficiency in one of the team’s languages is preferred.
Benefits
- Competitive compensation, incentives and benefits.
- Positive and respectful work culture that embraces challenges and encourages learning and discovery.
- Purposeful work with global impact (customers in 175+ countries, global workforce).
- Support for development and growth opportunities.
- Dog-friendly office.
