German Speaking Service Desk Specialist
SIA Arvato Systems Latvia (Job via XING.com)
📍 Centro Histórico de Riga
💰 21.000–24.000 € brutto/Jahr
📑 Unbefristeter Vertrag
⏱ Vollzeit
🖥 IT & Tech
💼 Professional
Branche
IT & Internet
Aufgaben
- Provide 1st Level Support to customers
- Respond to customer inquiries via e-mail/ticketing system or phone
- Process and monitor technical incidents
- Advise and support customers regarding functional requests
- Assist customers in resolving 1st level issues
- Dispatch and track tickets for the 2nd and 3rd level of support
- Follow up on any customer issues requiring additional research
- Demonstrate the highest level of customer service and professionalism
- Participate in service improvement initiatives and provide feedback on support workflows
Hard skills
- Excellent communication skills in German and English
- Previous customer service-related experience
- Proactive and analytical approach
- Good problem-solving skills
- Solution-oriented and a team player
- Background in IT helpdesk operations and customer service
Benefits
- Monthly gross base salary from 1750 to 2000 EUR, depending on expertise
- Hybrid working model with cozy office space in the center of Riga
- Family-oriented company values and additional 4 vacation days
- Birthday leave and 'Happy Land' space in the office for children
- Individual development and learning plan with yearly budget for external training
- Health insurance with dental services and sports coverage
- Positive team environment encouraging creativity and self-initiative
- Friendly, multicultural, and cooperation-oriented colleagues
- Relocation bonus for candidates moving to Latvia