Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

MILES

📍 Berlin
🏡 Partially Remote
📑 Permanent contract
⏱ Full time
📣 Sales
💼 Entry

Industry

Other Services
IT & Internet

Tasks

  • You are our first point of contact for all our customers
  • You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
  • You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
  • You are efficient in finding out how to solve issues to provide the best and most effective solution
  • You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
  • You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Hard skills

  • You are a real problem solver and enjoy assisting customers in need
  • You are very communicative and have excellent interpersonal skills
  • You are ideally familiar with the use of customer support softwares
  • You have working proficiency and communication skills in verbal/written German and/or Dutch, and/or French - one of the languages + English is a must have
  • You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
  • You know how to deliver a great customer experience and always go an extra mile
  • You are empathetic and have a positive attitude with a desire to help our customers

Languages

German
Dutch
French

Benefits

  • Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
  • Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
  • Retirement: Secure your financial future with our attractive pension plan.
  • Mobility: Choose between monthly MILES credits or the Deutschlandticket.
  • Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
  • Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
  • Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
  • Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
  • Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
  • Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
  • Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

Über uns

Wir sind davon überzeugt, dass Mobilität gemeinsam genutzt, nachhaltig und für alle zugänglich sein sollte.
Unser Ziel ist es, ein Teil des persönlichen Mobilitäts-Mixes zu sein und das urbane Leben zu verbessern. Dabei setzen wir auf Verfügbarkeit, Zuverlässigkeit, Flexibilität und Komfort sowie auf Kooperationen und Partnerschaften.

Dafür bieten wir unseren Nutzer:innen für jede Situation das passende Fahrzeug im entsprechenden Tarif. Wahlweise als kilometerbasierte Abrechnung oder in Form von Tagesmieten.

Contact Person

Anastassia Janzer

Social Media

Not interesting
Apply
Saved