Customer Success Manager (Kundeninformationsfachkraft)

• Your missionIn an interdisciplinary team of passionate pioneers, you will shape what our innovative solutions for the heavy industry look like:
• • You initiate, plan and implement digital service projects with customers worldwide from implementation plan to roll-out and ensure that all deliverables are handed over on time and on budget
• • You work closely with our customers and prospects to understand their needs and requirements and feed these back into our product development process
• • You investigate on the customers processes and workflows and analyse how to improve them on the basis of digital technologies
• • In regular intervals, you provide updates and status reports to customers and the team
• • You evaluate ideas in terms of their technical and economical feasibility
• • You keep an eye on the performance of our products, proactively spot issues and escalate appropriately in our team
• • You work within an agile development framework to gather and prioritise product and client requirements and give input for user story creation to ensure a strong customer centric focus

• • A university degree in engineering or other relevant areas
• • 3-5 years of professional experience in an international business environment
• • Sound understanding of project management methodologies
• • Experience in managing and forecasting a budget and deliverables
• • Ability to coordinate multiple project components in an interdisciplinary and diverse environment
• • Passion for digital innovation and digital products
• • Outstanding communication and team work skills
• • A keen desire to keep learning
• • Fluency in English is mandatory. Additionally, proficiency in German will be a big plus.
• Nice to have
• • Experience in the implementation and management of digital products
• • Knowledge about complex end-to-end solutions
• • Knowledge about heavy machinery or mining industry

• Why us?TALPA is a value-driven organization, and we are excited about what we do. Trustworthiness, Accuracy, Leadership, Passion, Accountability- these are our values. If they are your guiding compass, you will fit right in! We’re flexible, honest, hardworking, and collaborative. As a team, we bring our diverse backgrounds, beliefs, and experiences together. We support and challenge one another to bring out the best in each of us, and we might even have a little fun along the way. We care about you. Here is a glimpse of what makes life at talpa solutions special:
• Our culture is diverse and inclusive. We are one team with many voices.
• Agile performance: You actively participate in setting your own challenges and goals via objectives and key results. Your lead continuously provides feedback and coaches you in dedicated sessions.
• Continuous learning is key to our success. We want you to grow and offer trainings, hackathons and conferences.
• €1200 training budget for training courses of your choice, such as conferences (national or abroad), online learning platforms, etc.
• We believe in trust. You know how you operate at your best. Free choice of hardware and operating system and flexible working hours are some ways how we will support you.
• We want your life to be hassle-free. That’s why you will find free food & drinks in our kitchen.
• Bring your whole self to work and find a community. Whatever your passion, you will likely find like-minded people at talpa solutions.
• It is as a team that we operate at our best. We offer regular happiness activities that bring all of us together.
• We are a diverse team and want to grow as such.
• We grew to what we are today because of the cooperation of unique people, and we need unique and diverse people to achieve where we want to go as a company. As a result, TALPA as an equal-opportunity employer prohibits discrimination based on race, color, religion, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, or any other unlawful consideration. We evaluate your application based on merit and keep your information confidential according to local law and best practice.

TALPA, where we use cutting-edge technology to revolutionize the way industries predict and analyze equipment performance. As a leader in providing predictive analytics for fixed and mobile assets, we cover a wide range of industries including mining, construction, and logistics. Our platform integrates real-time and historical data to generate valuable insights and improve machine performance for our clients. Come be a part of a team that's not afraid to push boundaries and have some fun while we do it!

People are at the center of everything we do here at TALPA.