IT Service Support (Incident & Problem Management) (m/w/d)

Caceis Bank S.A., Germany Branch

📑 Permanent contract
⏱ Full time
🖥 IT & Tech
💼 Professional




  • Main responsibility in daily business of Operational IT related to the following areas:
  • Manage & Control IT delivery services
  • 1st, 2nd & 3rd Level IT support and coordinate Helpdesk
  • (Major-) Incident Management, Problem Management
  • Coordination of Business-, IT- and Provider Meetings in major issues
  • Point of contact for audit topics related to IT Operations RUN part
  • Continuously improvements in Monitoring of Production and Non-Prod environment
  • Strong alignment with Change Management and Development Team
  • Resp. for escalations and alignments about Incident, Problem & Root Cause Analysis
  • Coming from your knowledge in those areas you're also able to find improvements in those process areas.
  • Willingness to work in shift mode in a challenging environment.
  • Working as well in various projects as project lead in IT Operation tasks.

Hard skills

  • Bachelor degree in Business Administration, Computer Science, Engineering, or similar education
  • Experience in IT or Computer Science at least 3-5 years
  • Fundamental knowledge in IT frameworks, e.g., ITIL, Prince2, CoBit, Scrum
  • Willingness to work in shift mode to cover the core hours of the IT team from 7:00 a.m. to 7:00 p.m.
  • Team Player
  • Ideally ITIL Knowledge
  • Good knowledge of Microsoft Office
  • Business fluent in written and spoken English


  • Flexible working hours, a friendly working atmosphere and active collegiality are not just empty words for us - it is our culture. Internationality is part of our DNA. Money is important and that is why we pay you very well! Additional benefits such as pension contributions, childcare, our canteen and nationwide access to fitness studios are a matter of course for us.

Who we are!

CACEIS Bank, S.A., Germany Branch, is the German branch of CACEIS Bank S.A., which is fully owned by the Crédit Agricole Group.

At CACEIS, we have specialized entirely in services relating to the settlement of securities transactions as well as transactions in real assets. Therefore, CACEIS is primarily known as a fund administrator, depositary and custodian and is one of the largest institutions of its kind in Germany. In addition to these functions, CACEIS is also connected to many important European securities trading markets as a General Clearing Member - here we provide equity cash clearing services.

Institutional clients in particular use our services - sometimes for many years. These include asset managers, insurance companies, pension funds, banks and broker-dealers.

Apply at CACEIS and not only give your career exceptional prospects, but also become part of one of the largest banking groups in Europe, Crédit Agricole Group!

Contact Person

Emmanuelle Marteau-Fernandez

Chief Human Resources Officer

Social Media

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