Program Manager - Customer Support / Talent Care (f/m/d)

Zenjob GmbH | Berlin

About us

About us

Zenjob is a Berlin based fast growing digital staffing company backed by strong international investors including Acton Capital, Atlantic Labs, AXA Venture Partners, Forestay Capital, and Redalpine Venture Partners. Its technological staffing solution is being used by thousands of students and hundreds of well-known brands in sectors such as e-commerce, logistics, fashion retail, food retail, and hospitality. Having closed its $30m Series C financing round in 2020, the company is continuing a rapid roll-out of its services and further expanding internationally.
Zenjob was founded in 2015 by Fritz Trott, Cihan Aksakal and Frederik Fahning. In the early beginnings of Zenjob, Talents got their student jobs sent through email newsletters and text messages. Today, Zenjob uses a specially developed technology to connect companies with students ever faster.
Companies request staff in an online booking portal. Suitable students are automatically matched with the jobs in a mobile app and can decide which ones they want to apply for.
The uniqueness of Zenjob lies in the automation of the entire recruitment process. Zenjob now places over 12,000 jobs for students every month and has developed from a start-up into a dynamically growing, technology-oriented personnel service company in the last four years.
Zenjob’s corporate vision is to enable people to shape their working lives individually. The goal is to make it easier for companies to recruit and for talented people to find jobs, and to offer the best service on the market with new, intelligent solutions.
In the future, not only students, but everyone should have the opportunity to organize their working life freely and independently.

Task description

  • End to End Program Owner: You will use your ability to set up, manage and review strategic programs that span across Zenjobs B2C side (talents), where you will be the single point of contact for creation, reporting and delivery of end to end programs.
  • Scalability and Efficiency: You will drive scalability, efficiency and productivity through effective Talent Care process architecture by unifying processes, people and tools - spearheading new initiatives that enable growth.
  • Customer Experience: You will innovate and improve customer experience through a customer support perspective. Analyzing and solving operational barriers with a focus on understanding root causes.
  • Team engagement and collaboration: You will proactively engage and collaborate with our Talent Success team members, leaders and cross functional teams. Building strong relationships with stakeholders throughout the organisation identifying impact of new B2C initiatives.
  • Data & Reporting: You will use your data-advised mindset to report and analyse core KPIs to support decision making.

Detail infos

Required skills

  • At least 3+ years of experience in similar roles in high growth operations, marketing or product teams
  • Experience building a program from beginning, developing a strategy informed by research, and creating the implementation plan
  • Experienced in implementing and maintaining Workforce Management and CRM Solutions
  • Have high work autonomy, self-sufficiency and track record of setting program vision and driving execution
  • Comfortable in working in a less defined environment but also build a structure where needed
  • Outstanding communication skills, both written and verbal, with fluency in English and German

Required talents

  • analytical thinking
  • communication


  • English
  • German


  • What we offer
  • A supportive, open, and fun team that will have your back from day 1
  • 28 days of vacation (increases based on tenure to up to 30 days), 1 day special leave paid for charity work, 5 days of paid educational leave, option of unpaid leave
  • Hybrid work set-up combining office & remote work, flexible working hours, bring your dog policy
  • Ongoing focus on your personal development (annual development budget of EUR 750, mentoring opportunities, continuous career conversations)
  • 50% subsidy on Urban Sports Club, 25% discount on FitX gym membership
  • 40 EUR credit for Rydes - a sustainable mobility solution spanning public transport, bike sharing, etc.
  • Quarterly team events, winter party, summer party, budget for employee's birthdays & anniversaries
IT & Internet
General conditions
Permanent contract, Full time
Experience level
Start date
Portrait of Alina Chlebowska
Alina Chlebowska
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